# Troubleshooting

- Link: https://opsquillstudio.com/support/cashflow-companion-mini/troubleshooting/
- Published: 2026-11-02T21:09:08+08:00
- Author: OpsQuill Studio

Opsquill Studio · Cashflow Companion Mini · Support

# Troubleshooting

Resolve common app questions safely without risking your locally stored financial
history.

[All support topics](https://opsquillstudio.com/support/cashflow-companion-mini/)

## Forecast balance looks different from what you expected

Review your starting balance, Money Plan amounts, occurrence dates, recurrence patterns,
and any actual transactions saved in Records. A forecast is an estimate and may 
not match money already received or spent.

## A bill still appears as expected or overdue

Check the actual payment in your own records and whether you recorded it in the 
app. An item not recorded as paid is not proof of nonpayment. Do not enter duplicate
actual payments to silence a warning.

## Records does not show an entry

Check search terms, filters, selected dates, and whether you saved an actual transaction
rather than only a Money Plan item.

## Reminder did not arrive

Check Android notification permission and the app’s available reminder settings.
System power management can delay background tasks; notifications should not be 
relied on as a guaranteed payment service.

## Rewarded access or Premium is unavailable

Check your internet connection and whether Google Play and advertising services 
are available on your device. Do not repeatedly purchase the same subscription to
fix an uncertain entitlement state. Contact app support if a valid purchase is not
recognized.

## Before clearing data or reinstalling

**Important:** Core records are saved locally. The currently reviewed release has
no verified app-managed cloud backup/restore. Clearing storage or uninstalling may
delete your records. Avoid these steps as general troubleshooting.

## Still need help?

Visit [Contact Support](https://opsquillstudio.com/support/cashflow-companion-mini/contact/)
with your app version, Android version, device model and the steps to reproduce 
the problem. Never send your PIN, recovery code, passwords or complete financial
history.

[Cashflow Companion Mini landing page](https://opsquillstudio.com/creations/apps/cashflow-companion-mini/)